myNZMP Store help
This page will help you use the myNZMP store to purchase NZMP products online.
Getting started on the Store
Introducing the myNZMP Store
The myNZMP store is your one-stop-shop for purchasing online.
How to use the myNZMP store
Learn how to buy NZMP products online. Watch the video or view our User Guide.
Introducing request supply
If your product is unavailable on the myNZMP Store, you can request supply online and receive a response from Fonterra within three working days.
Introducing the myNZMP Store
You can browse the availability and pricing for the products you buy, access important product information.
Introducing the myNZMP Store
You can browse the availability and pricing for the products you buy, access important product information.
Introducing request supply
If your product is unavailable on the myNZMP Store, you can request supply online and receive a response from Fonterra within three working days.
The myNZMP Store for our New Zealand Warehouse
This page will help customers use the myNZMP Store to purchase NZMP products from our New Zealand warehouse.
Introducing request supply
If your product is unavailable on the myNZMP Store, you can request supply online and receive a response from Fonterra within three working days.
Introducing the myNZMP Store
You can browse the availability and pricing for the products you buy, access important product information.
Introducing the myNZMP Store
You can browse the availability and pricing for the products you buy, access important product information.
What you need to know about the Store
The myNZMP store is open 24 hours a day, excluding scheduled maintenance windows.
Store maintenance timings:
- Between 9:00am NZT Wednesday and Thursday 12:00 pm NZT for non-GDT Event weeks
- Between 11:45pm NZT Tuesday and Thursday 12:00pm NZT for GDT Event weeks
- Between 11:45pm NZT Tuesday and 2:00am NZT Wednesday On GDT Pulse auction weeks, which alternate with GDT Event weeks.
If you are based in New Zealand ordering from our warehouse, the store maintenance hours are as follows:
- Between 10:00pm NZT Tuesday and 10:00am NZT Thursday for GDT Event weeks
Normal operations continue outside these times.
Your product listing includes selected products that you regularly buy, allowing you to quickly and easily re-purchase products online. The listed price is the final landed price, including freight and ancillary costs.
If you wish to enquire about including another product on your myNZMP Store, please contact your Account Manager or contact us.
When you purchase on the myNZMP Store, you can select from a list of previously used Ship-to destinations. If you wish to add a new Ship-to destination to the Store, please contact your Sales Operations Executive.
myNZMP is designed to run optimally with Google Chrome, using a PC. You can access the Store using your mobile device. However, you can only access your product cart and complete your purchase on your PC. We are working on making this available on mobile devices in future.
Simple tips for using the Store
Finding product specifications
You can view and download product specifications on the myNZMP Store. Watch our simple guide.
Request supply online
If your product is unavailable on the myNZMP Store, you can request supply online and receive a response from Fonterra within three working days.
More information
If your preferred delivery month is not listed on the Store, you can email us with the details, and we will be in touch to support you. Alternatively, you can also contact your Account Manager.
Do you need to make a change to your contract or order after your product purchase? You can request to defer or expedite your order via the My Orders feature on myNZMP. If you have any other issues with your contract or order, please send us the details and we will be in touch. Alternatively, you can contact your Account Manager.
You can view or download product specifications when you purchase on the myNZMP Store. Just click the document icons in the product listing – watch this video to find out more. Further product information is also available in the “Resources” section of NZMP.com, just click on the Resources tab of myNZMP.
